platform status
Identified - Suburb report issues has been resolved but Property Reports in certain areas (e.g. Burgershoop) is giving errors. We will resolve asap.
Jul 26, 13:05 SAST
Investigating - Some OMS PI suburb reports are returning an error. We are investigating and will resolve asap.
Jul 24, 14:23 SAST

About This Site

Live status page for all Entegral products & services

OMS ? Operational
Listing Syndication Interfaces ? Operational
Flex websites ? Operational
Office websites ? Operational
PremiumMail ? Operational
ValueMail ? Operational
MyProperty South Africa ? Operational
MyProperty Namibia ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance all systems Jul 27, 05:00-06:00 SAST
We will perform scheduled maintenance on all services between 5-6am SAST. Some disruptions can be expected during this time frame.
Posted on Jul 24, 17:23 SAST
Past Incidents
Jul 27, 2017

No incidents reported today.

Jul 25, 2017

No incidents reported.

Jul 24, 2017
Resolved - This incident has been resolved.
Jul 24, 19:51 SAST
Investigating - We have identified a problem where some listings are not updating to Flex websites, our team will resolve asap.
Jul 24, 13:29 SAST
Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017
Resolved - This incident has been resolved.
Jul 21, 15:57 SAST
Investigating - We are aware of problems on some stock reports and brochures, our team is busy investigating and will resolve asap.
Jul 21, 13:58 SAST
Jul 20, 2017
Resolved - This incident has been resolved.
Jul 20, 12:17 SAST
Investigating - We are aware of the issue and will resolve ASAP
Jul 20, 11:36 SAST
Jul 19, 2017
Resolved - This incident has been resolved.
Jul 19, 07:53 SAST
Update - Currently, most issues are resolved. Any remaining issues should be resolved once load returns to normal levels.

In an abundance of caution, we are limiting the number of simultaneous connections to a single mailbox to 2 POP connections and 4 IMAP connections. Mail programs that exceed the limit will usually retry and users are unlikely to see errors due to connection limits.

We are also rate- limiting email delivery for mailboxes that receive hundreds or thousands of email messages per minute; that email will safely queue for delivery over a longer period of time. If a user normally receives less email than this, they should see normal delivery speeds.

Please contact our helpdesk should you still have any email related problems.

Thank you for your patience
Jul 17, 20:05 SAST
Update - Our efforts this weekend have been focused on system wide cleanup to address the consequences of high system load after expanding capacity. These efforts are nearing completion. We will soon begin a more detailed mailbox-level cleanup effort to address some issues that we have seen among some users. While those updates happen there may be very brief periods where accessing email is slow or gives an error; trying again a few minutes later should be successful.

The mailbox level cleanup will address, in an automated fashion, the following issues for users we have been able to identify proactively:

- some users have not yet been able to successfully access their mailbox
- missing messages or folders; the information is present but not visible to email programs including Webmail
- extraneous folders starting with “lost-“

Some mailboxes may require additional attention to resolve some of the issues experienced and our team is actively working through those.

We will continue to provide updates as they become available.
Jul 17, 07:25 SAST
Update - System load is progressing towards normal levels and most users should find the email system operational. Until the system is fully restored, users who experience occasional timeouts and connection errors should refresh their connection.

- Folder or Message Visibility Issue: Affected users have partial or no access to their email and/or folders are able to log in, but do not see all expected folders or messages. Engineers are scanning system logs to detect these issues and compiling a list of affected users. We have prepared an automated fix to be applied following restoration of systems and a complete database cleanup.

- Folder Deletion Issue: Affected users are unable to delete folders in Webmail, receiving the error Message: "The selected folder does not exist...." This issue is related to the Visibility Issue noted above and will be remediated in parallel.

- "Lost" Folders Issue: Affected users note a group of folders that have the word "lost" in the folder name, followed by a string of characters. Example: "lost-asfkjl3q5kjafls". This issue will be addressed for many users during the weekend. If the issue persists following the weekend, please contact a member of your support team.

- POP/IMAP Setup & Webmail Last Page Issues: Affected users receive an error when trying to configure a mail client or navigate to last page in Inbox in Webmail (error code undefined). These issues are related to the timeouts and connection errors noted above. Currently, most issues are resolved. Any remaining issues should be resolved once load returns to normal levels.

- Message duplication issue: Affected users may experience duplication of recently sent messages. This issue is a side effect of the system issue. Users can safely delete the duplicates. If manual deletion of a large number of duplicate messages is impractical, please contact a member of your support team, as we can assist with de-duplication once the system is fully restored and our maintenance is complete.

- Unread Items Issue: For affected users, a number of messages or entire folder changed from "Read" to "Unread". Affected users may safely mark the messages as Read. We urge those users who find it impractical to mark a large number of messages as Read to contact a member of your support team, as we can assist with this task once the system is fully restored and our maintenance is complete.

We will continue to provide updates as they become available.
Jul 15, 10:06 SAST
Monitoring - We are continuing to monitor the environment as system load increases throughout the day. As system load increases throughout the day users may experience:

- Error Message: "Webmail: "[SERVERBUG] Internal error occurred. Refer to server log for more information."
- Latency in accessing mail or mail folders.
- POP/IMAP access issues.

There are persisting issues with a small portion of mailboxes due to the emergency maintenance that was performed at 9:00 PM EDT 7/12/2017. While some of these symptoms may resolve themselves over time, if you are experiencing the below symptoms over a prolonged period of time , please contact Support for further assistance. Symptoms include but are not limited to:

- Unread Items Issue: A large number (or entire folder) of messages has changed from "Read" to "Unread"
- Missing Subfolders Issue: Missing Subfolders that seemingly disappeared without intervention. (These folders are hidden and not actually missing)
- “Lost” Folders Issue: User will report a group of folders that have "lost" in the folder name followed by a string of characters "Ex: lost-asfkjl3q5kjafls"
- POP / Folder Issue: Error when trying to configure POP in a mail client. Unable to navigate to last page in Inbox in webmail (error code undefined).
- Folder Deletion Issue: Users unable to delete folders in Webmail. Error received will be "The selected folder does not exist...."
- Webmail Access Issue: Users unable to access their email through webmail or Outlook and receive a hard hat or "an error occurred ..." message.
- Message duplication issue: Users may experience duplication of recently sent messages.
Jul 14, 16:49 SAST
Investigating - Message delivery times remain at normal levels.

We continue to improve system performance across our Hosted Email environment.

During this increased system load, users may continue to see the following:
- Error Message: "Webmail: "[SERVERBUG] Internal error occurred. Refer to server log for more information."
- Latency in accessing mail or mail folders.
- POP/IMAP access issues.
Jul 14, 11:25 SAST
Identified - Our teams are actively working to reduce load and return to normal operation. In the meantime, users affected by this may also experience the following:

- Error Message: "Webmail: "[SERVERBUG] Internal error occurred. Refer to server log for more information."

- Latency in accessing mail or mail folders

- Delivery delays (approximately 22 minutes)

These specific symptoms will resolve themselves once the issue has been resolved. Another update will be posted at 1:00 PM CDT.
Jul 13, 18:02 SAST
Jul 18, 2017
Resolved - This incident has been resolved.
Jul 18, 19:04 SAST
Monitoring - We have fixed the problem, outstanding property updates are pushing through to the Flex websites. We are monitoring until the full queue is cleared.
Jul 18, 18:50 SAST
Investigating - We are investigating isolated cases where listings are not updating to Flex websites. Our team will resolve asap.
Jul 18, 14:04 SAST
Jul 17, 2017
Completed - The scheduled maintenance has been completed.
Jul 17, 06:24 SAST
Verifying - Verification is currently underway for the maintenance items.
Jul 17, 06:10 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:31 SAST
Scheduled - We will be applying updates to the OMS from 5.30-6 am, the system may be unavailable during this timeframe.
Jul 16, 21:12 SAST
Jul 16, 2017

No incidents reported.

Jul 13, 2017
Resolved - This incident has been resolved.
Jul 13, 09:43 SAST
Identified - We are experiencing intermittent issues with the OMS, our team is busy investigating.
Jul 13, 09:35 SAST